Returns Policy

Applied Safety & Equipment | PPE, Clothing Workwear Suppliers Zimbabwe - Returns Policy

Returns Policy

1. Return Policy

Applied Safety & Equipment strives to ensure customer satisfaction. However, we understand that there may be instances where you need to return a product. This policy outlines the terms and conditions for returning items purchased from our website or at our physical stores.

2. Return Eligibility

  • Timeframe: Most items can be returned within 14 days of the original purchase date.
  • Condition:
    • Items must be returned in their original condition, unused, and in their original packaging with all tags and labels intact.
    • Items must not be damaged or show signs of wear and tear.
    • Perishable goods, personalized items, and certain items (as specified below) are generally not eligible for return.

3. Non-Returnable Items:

  • Perishable goods (e.g., food, beverages)
  • Customized or personalized items
  • Used or damaged items
  • Items not in their original packaging
  • Items purchased on sale or clearance (unless defective)

4. Return Process

  1. Initiate a Return: Contact our customer service department via phone or email within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
  2. Package the Item: Carefully pack the item(s) in the original packaging, including all accessories and documentation.
  3. Ship the Item: Ship the item(s) back to us using a traceable shipping method. Please retain proof of postage.
  4. Include RMA Number: Clearly write the RMA number on the outside of the package.

5. Refunds

  • Upon receipt and inspection of the returned item(s), we will issue a refund to the original method of payment.
  • Refunds will be processed within 5 business days of receiving the returned item(s).
  • Shipping costs for returned items are typically the responsibility of the customer, unless the return is due to our error (e.g., incorrect item shipped).

6. Exchanges

  • For eligible exchanges, please contact customer service to arrange the exchange.
  • If the replacement item has a different price, the difference will be refunded or charged accordingly.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately.
  • We will arrange for1 the return of the damaged item and provide a replacement or issue a full refund.

8. Contact Us

For any questions or concerns regarding our Returns Policy, please contact our customer service department at:

  • Harare: +263 242 661 304 | +263 242 661 106
  • Bulawayo: +263 292 260 106, +263 715 314 903
  • Email: [email protected]

Disclaimer: This Returns Policy may be subject to change without prior notice. Please refer to this page for the most up-to-date information.

This version incorporates the following:

  • Specific timeframe: 14 days for most returns.
  • Standard processing times: 5 business days for refunds.
  • Contact details: Added your provided phone numbers and email address.
  • Removed citations: All references to citations have been removed.